Refund policy

 

Sucker Returns & Refunds Policy

At Sucker, we want you to love your purchase. We know buying online can sometimes feel like a bit of a gamble, so we offer 30-day easy returns to help you shop with confidence.

Whether you're shopping for yourself or finding the perfect gift, here's everything you need to know about our returns and refunds.

1. 30-Day Easy Returns

Changed your mind or your Sucker purchase isn't quite your vibe? No worries. You can request a return within 30 calendar days of receiving your order for a refund, provided the items meet our change-of-mind return conditions below.

To be eligible for a change-of-mind return, products must be:

  • Unused and unwashed.

  • In resaleable condition, with all included components and accessories.

  • Returned with their original protective packaging.

We understand you may need to open the packaging to inspect your purchase. That's absolutely fine — the products simply need to remain unused and unwashed.

Sale items are also eligible for change-of-mind returns under the same conditions.

2. How to Return an Item

Returning your purchase is easy. Just follow these steps:

Step 1: Get in touch

Contact us through our website's Contact page or via email within 30 days of receiving your order. Please include your order number and let us know which item you'd like to return.

Step 2: Follow the return instructions

We'll provide the relevant return instructions, including where to send your item. Please wait for these instructions before sending anything back.

Step 3: Package your return carefully

As our products are made from glass, please ensure your items are securely packaged to help prevent damage during transit. We recommend using a tracked delivery service.

Step 4: Receive your refund

Once we receive and assess your return, we'll confirm whether it meets our change-of-mind return conditions. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

For change-of-mind returns, return postage is the customer's responsibility. Original delivery charges, if any, are also non-refundable unless required otherwise by applicable law.

3. Damaged, Faulty or Incorrect Items

Something not right with your order? We're here to help.

If your product arrives damaged, is faulty, or isn't what you ordered, please contact us with your order number and a description of the issue. Photos of the product and packaging are also helpful.

We'll assess the issue and work with you to arrange an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this will include a replacement or refund.

Where required by law, we will cover reasonable return costs associated with faulty, damaged or incorrect products.

Please note that these issues are extremely rare, and are handled separately from our change-of-mind returns policy. Your rights under applicable consumer protection laws are not limited by the conditions in this policy.

4. Extended Christmas Returns

Gift shopping should be fun, not stressful.

For orders placed between 1 November and 24 December 2026, we're extending our change-of-mind returns period until 31 January 2027.

Eligible products must still meet the change-of-mind return conditions outlined in this policy. All other standard return conditions continue to apply.

If you're purchasing a gift, please keep your order confirmation handy in case a return is needed. Refunds will be issued to the original payment method.

5. Your Consumer Rights

Our returns policy does not affect your rights under applicable consumer protection laws.

For customers in New Zealand, this includes your rights under the Consumer Guarantees Act 1993. For customers in Australia, this includes your rights under the Australian Consumer Law.

These laws provide protections for products that are faulty, not of acceptable quality, unfit for purpose or otherwise fail to meet applicable consumer guarantees. Our change-of-mind conditions do not restrict any rights or remedies you may have under these laws.

6. Need a Hand?

Have a question about a return or refund? Get in touch through our website's Contact page, and the Sucker team will be happy to help.

Thanks for supporting Sucker. We hope you love your purchase as much as we do!

Stay classy, Sucker.